Shipping & Returns

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. If the item/s arrives to us opened, it will not be accepted. 

To start a return, you can contact us at info@naturocare.shop.

All discrepancies must be reported within 2 days of receiving your order.

If your return is accepted, you are responsible for purchasing a return shipping label unless we are at fault for the item (receiving a wrong or defective item), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Products that arrive damaged or defective will need to be reported within 2 business days. A return label will be provided to you to ship back to our store. Upon receipt of the items a credit or replacement will be issued.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@naturocare.shopF

Clearance Items

Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@naturocare.shop and send your item to: 4100 E 11 Mile Road Warren Michigan US 48091.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.